Refund policy

Return & Refund Policy

Thank you for shopping with Tokes On NY. We want you to love your order! Please review our return policy below.

All Sales Are Final

Because our products are made-to-order and/or limited-run items, we do not accept returns or exchanges for reasons such as change of mind, ordering the wrong item, or general dissatisfaction.

Damaged, Defective, or Missing Items

If your order arrives damaged, defective, or does not arrive at all, we will gladly replace the item or issue a refund.

To request a replacement or refund for a damaged or missing item, please email us at [your email] within 7 days of delivery with the following:

Your order number
A brief description of the issue
Clear photos of the damaged product and packaging (if applicable)

Once reviewed, we’ll process a replacement or refund as quickly as possible.

Shipping Issues

We are not responsible for incorrect shipping information entered at checkout. If an order is returned due to an incorrect address, additional shipping charges may apply.